FAQs

FAQs

Donation FAQs

Do I have to use my credit card?

Answer: You can use your credit card or PayPal account to pay us.

By when do I need to purchase?

Answer: The online sale for Durga Puja will end on September 30th, 2019. Post that you can purchase at the registration desk during Durga Puja, and the “Registration at the venue” price will be applicable.

Is this safe for my credit card?

Answer: We (Punascha) do not take or store your credit card for payment. Our payment is processed through PayPal, an industry leading payment gateway. Once you checkout and are ready to pay, you will be redirected to PayPal where you will enter your credit card information for payment. Your credit card will be processed by PayPal.

I don’t know how to use online shopping, what can I do?

Answer: Please contact punaschacommittee@gmail.com for your payment processing.

Can I send a check?

Answer: We recommend using the online payment. In case you are not able to do so, please contact punaschacommittee@gmail.com for your payment processing.

How will Punascha know that I have paid?

Answer: Please enter your name and email id correctly during the checkout process. We will use this to identify you at front desk during Puja. Once you complete the order, you will receive an email from Punascha. Please show this email (printed copy or from your phone/tablet/mobile device) to the front desk person at Mahatma Gandhi Center on the day of the Puja (Oct 11th to Oct 13th) to get your meal coupons. If you don’t get an email, please contact us at punaschacommittee@gmail.com.

How will I get the physical lunch/dinner tickets?

Answer: Please enter your name and email id correctly during the checkout process. Once you complete the order, you will receive an email from Punascha. Please show this email (printed copy or from your phone/tablet/mobile device) to the front desk person at Mahatma Gandhi Center on the day of the Puja (Oct 11th to Oct 13th) to get your meal coupons. If you don’t get an email, please contact us at punaschacommittee@gmail.com.

Can I still pay at the counter during the Puja day?

Answer: Yes you can. However we will not be able to provide the discounted online price to you. You will have to pay the full price.

Can I get a refund, if I want to cancel?

Answer: Yes you can. Only a 2.75% charge will be applicable if you cancel before Sep 30th, 2019. Post September 30th, 2019, no refund will be possible. We are not processing refunds online. You will have to contact punaschacommittee@gmail.com for a refund. Please mention refund on your subject line.